bittaka Privacy Policy

1. Information We Collect

bittaka collects personal data in order to provide you with a secure, personalised, and legally compliant gambling experience. The categories of information we collect include the following:

Information You Provide Directly

When you register an account, complete identity verification, make a deposit, or contact our support team, you voluntarily provide us with certain personal information. This includes:

• Identity data: Full legal name, date of birth, nationality, and gender.
• Contact data: Email address, phone number, and residential address (city, district, and country).
• Verification documents: Copies of your National ID card, passport, or driving licence provided during KYC verification.
• Financial data: bKash mobile number, Nagad account number, Rocket account, Upay account, or bank account details associated with your payment method.
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Communications: Records of your correspondence with our customer support team, including live chat transcripts and email exchanges.

Information We Collect Automatically

When you access bittaka.org, our systems automatically collect certain technical data about your device and browsing behaviour. This includes:

• Device and connection data: IP address, device type (mobile or desktop), operating system, browser type and version, and screen resolution.
• Usage data: Pages visited, time spent on each page, game sessions played, bets placed, features used, and navigation path through the site.
• Transaction logs: Records of all deposits, withdrawals, bonus activations, and wagering activity associated with your account.
• Location data: Approximate geographic location derived from your IP address to ensure compliance with geographic restrictions.

2. How We Use Your Data

bittaka uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond those described in this Privacy Policy without first obtaining your explicit consent. The primary purposes for which we process your personal data are as follows:

• Account management: To create, maintain, and administer your bittaka account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records for your account.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, fraud prevention requirements, and age verification duties. This includes conducting KYC checks and retaining transaction records as required.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit limits or cooling-off periods you have set through your account settings.
• Customer support: To respond to your enquiries, resolve disputes, and communicate important account or service information to you.
• Platform security: To detect and prevent fraudulent activity, unauthorised account access, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Service improvement: To analyse aggregated usage data and identify opportunities to improve the bittaka platform, its user experience, and its game catalogue — always using anonymised or pseudonymised data where possible.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as Eid or Pohela Boishakh offers) where you have opted in to receive such communications. You may withdraw consent at any time.

bittaka will never use your personal data to make fully automated decisions that produce significant legal effects on you without providing a means to request human review of that decision.

3. Data Sharing & Third Parties

bittaka does not sell your personal data to third parties under any circumstances. We may share your data with trusted third-party service providers, but only to the extent necessary to deliver our services and only under strict data processing agreements that require those parties to protect your data with the same standard of care as bittaka.

Categories of Third Parties We Work With

• Payment processors: Our integrations with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank require us to share transaction data (such as your account number and transaction amount) with those providers to execute your deposit or withdrawal.
• Game providers: When you play games supplied by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a game session token is shared with the provider to authenticate and facilitate your game session. Game providers receive only the minimum data required and are contractually prohibited from using it for their own marketing purposes.
• Identity verification services: We may use third-party KYC verification tools to validate identity documents submitted during account verification. These providers process your ID data solely for the purpose of verification.
• Analytics providers: We use privacy-compliant web analytics tools to understand how players navigate bittaka.org. These tools receive only anonymised or pseudonymised data and do not have access to your account details.
• Legal and regulatory authorities: bittaka may be required by law or court order to disclose personal data to competent authorities. We will always assess such requests carefully and disclose only the minimum data required to comply.

All third-party service providers engaged by bittaka are required to implement appropriate technical and organisational security measures to protect any personal data they process on our behalf.

4. Cookies & Tracking Technologies

bittaka.org uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and understand how you use our services. A cookie is a small text file that is placed on your device when you visit a website. The cookies used on bittaka.org fall into the following categories:

• Essential cookies: These are strictly necessary for the website to function. They manage your login session, maintain your account state between pages, and enable core security features. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These cookies remember your preferences — such as your chosen language, display settings, and notification preferences — so that you do not need to re-enter them on every visit.
• Analytics cookies: These cookies collect anonymised data about how visitors interact with bittaka.org, including which pages are visited most frequently and how long users spend on each section. This data is used exclusively to improve the platform.
• Security cookies: These cookies help detect and prevent fraudulent activity, protect against cross-site request forgery (CSRF), and ensure that your account is accessed only by you.

You may adjust your browser settings to refuse or delete cookies at any time. However, disabling essential cookies will affect your ability to log in and use bittaka's core features. For guidance on managing cookies in your browser, refer to your browser's official help documentation.

bittaka does not use third-party advertising cookies or behavioural tracking technologies that share your data with advertising networks outside of bittaka.org.

5. Data Retention & Storage

bittaka retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active account data: All personal data associated with your bittaka account is retained for the duration of your account's active status and for a minimum period of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction records: Financial transaction records, including deposits, withdrawals, and wagering history, are retained for a minimum of five (5) years to comply with anti-money laundering regulations.
• KYC documents: Identity verification documents are retained for as long as your account is active and for the statutory retention period following account closure.
• Support communications: Records of customer support interactions are retained for up to three (3) years from the date of the most recent communication.
• Marketing data: If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent or request erasure.

All personal data stored by bittaka is held on servers protected by industry-standard encryption and access controls. Data is not transferred to jurisdictions outside of those required to deliver bittaka's services without appropriate safeguards in place.

6. Your Rights & Choices

As a player on bittaka, you hold specific rights with respect to your personal data. bittaka is committed to honouring these rights and will respond to verified requests within a reasonable timeframe. Your rights include:

• Right of access: You may request a copy of the personal data bittaka holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request that bittaka delete your personal data, subject to any overriding legal or regulatory retention obligations. Note that transaction and compliance data may be required to be retained even after account closure.
• Right to restrict processing: In certain circumstances, you may request that bittaka limit the processing of your personal data while a dispute or complaint is being resolved.
• Right to withdraw marketing consent: If you have previously consented to receiving marketing communications, you may withdraw that consent at any time by contacting support or updating your account notification preferences.
• Right to lodge a complaint: If you believe that bittaka has mishandled your personal data, you have the right to submit a formal complaint to our data team at [email protected].

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will verify your identity before processing any request and will respond within 30 days.

7. Data Security Measures

bittaka takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and bittaka.org is encrypted using industry-standard TLS (Transport Layer Security) protocols, indicated by the padlock symbol in your browser's address bar.
• Password hashing: Account passwords are never stored in plain text. We use strong cryptographic hashing algorithms to store passwords securely.
• Access controls: Access to personal data within bittaka's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Fraud monitoring: Our systems continuously monitor account activity for signs of fraudulent behaviour, including unusual login patterns, atypical transaction volumes, and multi-accounting indicators.
• Session management: User sessions are time-limited and expire automatically after periods of inactivity to reduce the risk of unauthorised access from shared or unattended devices.
• Security testing: bittaka conducts periodic security assessments of its platform infrastructure to identify and address potential vulnerabilities.

While bittaka employs best-practice security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for logging out of your account on shared devices. If you suspect any unauthorised access to your bittaka account, please contact support immediately at [email protected].

8. Updates to This Policy

bittaka reviews and updates this Privacy Policy periodically to reflect changes in our services, data practices, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this document and, where appropriate, notify active players via email or an in-platform notification.

The most current version of this Privacy Policy is always available at bittaka.org/privacy-policy. Continued use of bittaka following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and request account closure by contacting support.

For any questions or concerns about this Privacy Policy or bittaka's data practices, please contact our team at [email protected]. We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).